Keeping in touch with existing and potential customers is proving to be just as important and informative during the Covid-19 crisis as during more “normal” times.
Finding out customers plans for the future, and there will
be a future, is extremely helpful for our forward planning so that in the
coming months, when a semblance of normality returns, we will best be able to help our customers.
One conversation with a customer threw up an interesting
observation.
Axtec OnBoard Axle Load Indicator |
He called to check how our plans were progressing regarding
installing his system. The sooner the better according to him as he felt his
drivers saw the current crisis as a good excuse to try and, in his words “get
away with murder.”
What was concerning him was the number of vehicles he saw
leaving his site which he was convinced were overloaded.
And currently he has no means of checking them.
Working in an industry that relies heavily on
sub-contractors, a large number of which are currently not operating, his own staff
were having to pick up the extra workload and this was leading to additional
weight being put on vehicles.
Very difficult to be too critical of the drivers as they are
just trying to do their best in very trying circumstances.
But it is well known that overloading has an adverse effect
on many major parts of a vehicle, but what is less widely known is that if a
vehicle found to be overloaded is involved in an accident, the insurance may be
invalidated.
There are other hidden costs too – overloading wears out
tyres, clutches, steering and braking components before their time – meaning an
increase in maintenance costs.
And an overloaded vehicle uses more fuel too, one of the
major costs of running any transport operation.
As for our customer, plans are well in hand to get his
system installed quickly but just as importantly safely for both his staff and
ours.
So that he can be confident his drivers are doing their job
legally, not risking his O-licence and keeping his maintenance and running costs
down.